Order Management Associate at Expeditors

Moline, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

22.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Positive Attitude, Communication Skills, Attention to Detail, Organization, Customer Service Skills, Computer Skills, Knowledge of Basic Accounting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Major Duties and Responsibilities: 100% Operational Process Standard Compliance Origin relationship building and CCC (clear – concise - communication) Provide reports on freight status and other functions related to freight movement Keep all interested parties at origin and destination informed of potential or real problems Best in Class Customer Service Training Goals met in PDC Day to Day: Positive Attitude Focus on Knowledge of Process and Customer Expectations/KPI’s Continue to look ahead of customer needs Daily Exception Monitoring of all Business Needs Escalation, when necessary, with any and all questions Efficiency Gains Serve as a liaison between EI team and Customer (Logistics resource) Know where to send a customer for answers to international shipping questions Exceed Customer Expectations Qualifications Experience and Education: Positive attitude Requires good communication skills (verbal and written), attention to detail, organization, good customer service skills and an ability to work in a challenging, fast-paced environment Computer skills (word processing, spreadsheet, database, E-mail) Knowledge of basic accounting recommended College and/or industry related experience recommended Additional Information Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program The position pays $22.00 per hour. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Order Management Associate is responsible for ensuring operational process standard compliance and providing best-in-class customer service. They will serve as a liaison between the team and customers, keeping all parties informed of freight status and potential issues.