Overview:
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for an Order Management Associate to join our EMEA Order management team.
Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.
As part of our Order Management team, the primary responsibilities of the Order Management Associate are to: support accurate and compliant order bookings, serve as primary interface between Sales and other operational functions within Quest and develop processes /procedures related to order processing.

Responsibilities:

• Review and processing of all sales orders following pre-defined processing procedures and utilizing Salesforce and Oracle applications.
• Data entry of incoming orders from customers and distributors.
• Work in coordination with internal departments (Legal, Deal Desk, Sales Support, Revenue Recognition) to ensure order accuracy.
• Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.
• Provide guidance and act as an advisor to Inside Sales and Field Sales on Quest/ One Identity internal rules and processes.
• Support Month-End and End of Quarter activities.
• Drives process improvements within the Order Management function

Qualifications:

• High attention to details and accuracy
• Ability to work in a high-pressure environment
• Proactive work style with the desire to optimize internal processes
• Good knowledge and experience with a CRM-System - preferred salesforce.com
• Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.
• Strong communication and collaboration skills.
• Fluent in English
• Additional European language an advantage.

COMPANY DESCRIPTION:

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfils them.
We’re Quest: Were Next Meets Now.

• Review and processing of all sales orders following pre-defined processing procedures and utilizing Salesforce and Oracle applications.
• Data entry of incoming orders from customers and distributors.
• Work in coordination with internal departments (Legal, Deal Desk, Sales Support, Revenue Recognition) to ensure order accuracy.
• Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.
• Provide guidance and act as an advisor to Inside Sales and Field Sales on Quest/ One Identity internal rules and processes.
• Support Month-End and End of Quarter activities.
• Drives process improvements within the Order Management functio