Order Management & Compliance Analyst at Kenvue

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Compliance Analysis, Data Analytics, Customer Service Delivery, Problem Solving, Cross-functional Collaboration, Process Improvement, Strategic Development, Administrative Coordination, Communication Skills

Industry

Personal Care Product Manufacturing

Description

Kenvue is currently recruiting for a: Order Management & Compliance Analyst What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Customer Experience Specialist - Supply Chain Location: Asia Pacific, Australia, New South Wales, Sydney Work Location: Hybrid What you will do As a Order Management & Compliance Analyst, you will be an integral part of the Deliver team, responsible for leveraging analytics and strategic insights to enhance end-to-end operational support. Your primary focus will be on driving data-driven decision-making and optimising customer service delivery processes. This role involves managing and analysing customer orders, claims, and support processes on a day-to-day basis, ensuring timely and effective resolution of issues. By collaborating with cross-functional teams, you will play a crucial role in identifying opportunities for process improvement and driving the strategic development and streamlining of our support operations. Your analytical capabilities will be essential in transforming data into actionable strategies to elevate the customer experience and contribute to the overall success of the organisation. Realize the Extraordinary Power of Everyday Care 1. Data-Driven Decision Making: By leveraging advanced analytics, the Order Management & Compliance Analyst can identify trends, pain points, and opportunities for improvement, ensuring that everyday interactions with customers are optimised for care and efficiency. This data-driven approach ensures that every customer touchpoint is thoughtfully considered and tailored to meet their needs. 2. Enhanced Customer Service Delivery: The role's focus on optimising customer service processes ensures that customers receive timely and effective resolutions to their issues, reinforcing the company's commitment to exceptional care in every interaction. 3. Proactive Issue Resolution: By managing and analysing customer orders, claims, and support processes, the analyst ensures that potential issues are identified and addressed proactively, minimising disruptions and enhancing the overall customer experience. 4. Collaborative Improvement: Through collaboration with cross-functional teams, the Customer Experience Analyst helps create a unified approach to customer care, ensuring that every department works together to deliver seamless and extraordinary service. 5. Strategic Development: The role's emphasis on driving the strategic development and streamlining of support operations means that the company continuously evolves and improves its processes, ensuring that the care provided is not only consistent but also innovative and forward-thinking. What we are looking for Required Qualifications Associate degree or equivalent education in a related field. 2-4 years of relevant experience in order management, customer service, or compliance roles. Excellent communication skills to interface with all levels of management and cross-functional teams. Strong analytical and problem-solving skills with the ability to work independently. Demonstrated ability to manage complex administrative tasks and coordinate multiple priorities efficiently. Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation. At Kenvue, we foster a culture of belonging. In 2024, Kenvue was selected as one of Seramount’s 100 Best Companies for working parents and caregivers, recognizing our ongoing commitment to providing inclusive benefits for Kenvuers and families. Our community attracts curious and collaborative team members motivated by always striving to improve. Our team offers you plenty of opportunities to deepen your existing expertise and build on new skills by broadening your exposure outside of your own category. By working across the business, we harness the power of data and technology in new ways to better understand human insights and drive better health outcomes.

Responsibilities

The role focuses on leveraging analytics to optimize customer service delivery and end-to-end operational support. Responsibilities include managing customer orders and claims while collaborating with cross-functional teams to streamline support operations.