Order Management & Contracts Lead (9 Months Contract) at Rotork Controls

Lucca, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Contracts Management, Customer Service, Task Delegation, Escalation Management, Forecasting, Communication, Negotiation, Engineering Drawings Interpretation, Relationship Building, Proactive Mindset, Inside Sales, Team Leadership

Industry

Industrial Machinery Manufacturing

Description

Job Description This is a 9 month contract, based at our Porcari, Lucca site. This pivotal position plays a vital role in upholding our commitment to delivering exceptional customer service by efficiently managing intricate orders from initiation to final delivery, ensuring all customer requirements are comprehensively met. Reporting directly to the Inside Sales and Contracts Manager, you'll collaborate closely with operational and engineering teams, providing timely order updates to our valued customers. As a leader within this role, you will oversee a team of Inside Sales and Contract Engineers, managing day-to-day responsibilities such as task delegation, addressing escalations, and ensuring the accuracy and timeliness of forecasted delivery dates across the entire team. Your role will involve effective communication and negotiation with both external clients and internal departments to facilitate smooth deliveries and address any special requirements. This opportunity is ideal for an individual who thrives in high-pressure environments while consistently prioritising customer satisfaction above all else. Qualifications Experience Requirements: Degree in engineering disciplines or time served apprenticeship. Experience in a similar customer focussed position Must be able to understand Engineering drawings The successful candidate: Must have the ability to build strong relationships with customers. Be a strong communicator both verbally and written have the ability to approach challenges with a proactive mindset. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business. #LI-Hybrid Department: Sales Support EMEA

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Responsibilities

This pivotal role involves efficiently managing intricate customer orders from initiation to final delivery while overseeing a team of Inside Sales and Contract Engineers, handling task delegation and escalations. The lead will also collaborate with operational and engineering teams, providing timely order updates and communicating with clients regarding smooth deliveries and special requirements.