JOB POSTING

Job Title: Order Management Coordinator
Department: Supply Chain
Reporting To: Manager, Order Management
Welcome to Daiya Foods, where we are the creators of a revolutionary cheese alternative that tastes, shreds, melts and stretches like traditional cheese. Today, as plant-based food grows in popularity, that spirit of innovation continues to inspire our team. Our diverse portfolio of great tasting foods invites everyone to the table.
Our dedication to minimizing environmental impact extends across our operations. We operate in a manufacturing facility and office that is LEED certified, embodying our commitment to sustainability through the leadership in energy and environmental design principles.
Join our team of food-loving Daiyans, where our shared passion, vision, and ability to bring smiles to each other’s faces fuel our journey of plant-based exploration.

• Coordinate end-to-end order processing in the ERP system, ensuring accuracy, compliance, and alignment with customer-specific requirements
• Serve as the primary contact for customers and internal teams, providing timely updates on orders, product availability, and policies
• Analyze customer scorecards and internal KPIs to identify service gaps and drive improvements in delivery, accuracy, and fulfilment
• Collaborate cross-functionally with Finance, Logistics, Warehouse, Sales, and Demand Planning to resolve pricing, deductions, and fulfilment issues
• Support inventory management, product launches, product transitions, and special event orders to meet business and customer needs
• Process customer returns and credits efficiently, identifying recurring issues and recommending solutions
• Facilitate onboarding of new accounts and maintain SOPs to enhance consistency and scalability across order management
• Investigate and resolve order discrepancies, EDI system issues, and compliance claims, ensuring long-term corrective actions
• Deliver exceptional service by addressing inquiries promptly and fostering strong customer relationships through a solution-oriented approach