Homewide is seeking an organized and detail-oriented Order Management Executive to manage customer orders, order coordination, and sales support activities. The role is responsible for ensuring accurate order processing, timely communication, proper documentation, and smooth coordination between customers and internal departments. Acting as the central link between sales, logistics, finance, and customers, this role handles order entry, tracks shipments, and resolves delivery discrepancies. The ideal candidate manages logistics documentation, monitors inventory availability, and troubleshoots supply chain delays to maximize operational efficiency.

SECTION II: KEY DUTIES & RESPONSIBILITIES

• Order Processing: Process customer Local Purchase Orders (LPOs) in Microsoft Dynamics AX to ensure on-time, next-day delivery.
• Invoicing Coordination: Generate commercial invoices based on approved pricing within internal timelines and notify relevant department stakeholders.
• Order Backlog Management: Monitor and clear pending orders, ensuring no open LPOs or Sales Orders remain unfulfilled for more than 15 days.
• Inventory Allocation: Execute timely cancellations and remove stock reservations based on retailer confirmations to free up inventory.
• Principal Procurement Support: Process Principal Purchase Orders (POs) in Microsoft Dynamics AX to maintain alignment across the supply chain.
• Turnaround Management: Ensure BSH LPOs are raised, processed, and issued within a 24-hour turnaround window.
• Stakeholder Collaboration: Maintain strong working relationships with internal teams (Promoters, Sales, Logistics, Showroom, Projects, Finance) and external customers.
• System Optimization: Support ongoing logistics and sales order automation projects to improve workflow efficiency.
• General Operations: Perform other assigned logistics coordination tasks and protect organization value by keeping commercial information confidential.
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