Order Management Executive

at  Joseph Joseph

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over one hundred countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for an Order Management Executive to join the team. The Order Management team is the front-line interface with B2B customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service. The Order Management Executive will be a subject matter expert in Joseph Joseph products, process, systems and customers.

WHAT WE NEED FROM YOU:

• Experience in Customer Service role (B2B preferred) working with retail customers
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage
• Experience working with ERP applications such as SAP
• Excellent capabilities in communication and listening, relationship building
• Able to work accurately and efficiently at pace, at times under timebound pressures
• Approachable, empathetic, amenable and collaborative

• Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process (in-line with customer manuals) and ensure these are communicated and followed.
• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry).
• Accurate production and supply of all documents related to the supply and/or export of customer orders.
• Ensure that all transactions (e.g. orders, returns, credit memo’s) are managed in line with agreed business processes and SLA’s.
• Support Sales Account Managers with the development and on-boarding of new customers.
• Aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth.
• Check and correct data as required, to support efficient and timely end to end order management.
• Develop and maintain strong professional cross functional relationships with (not limited to):
• Finance/Credit Control: customer credit limits, credit memos, returns and customer payments.
• Supply Planning: product availability and order allocations, supplier direct orders, documentation and special requirements.
• Logistics: VAS, customer order configuration, documentation and delivery fulfilment.