Overview:
As an Order Management Lead, you will manage all orders for assigned enterprise customer(s), ensuring all defined customer expectations/SLAs are met.
Responsibilities:

QUALIFICATIONS

• Associates or Bachelor’s degree in Business Administration, Supply Chain Management, or direct related experience preferred.
• Proven experience in order management, quoting tools, and warehouse management systems.
• Strong attention to detail and ability to maintain high accuracy while managing multiple priorities.
• Ability to troubleshoot and resolve order discrepancies with minimal supervision.
• Excellent problem-solving and analytical skills, with a proactive approach to resolving order-related challenges.
• Strong communication skills to collaborate effectively with cross-functional teams.
• Adaptability and willingness to continuously improve processes while balancing multiple tasks.
• Deep proficiency in internal order management, quoting, and warehouse systems such as BOM, OSIT, WMS, and GP.
• Strong understanding of order fulfillment workflows, including inventory management, shipping coordination, configurations and return processing.
• Expertise in reporting and data analysis, to monitor order issues and trends, and optimize processes.
• Deep proficiency with Microsoft Office programs (Excel, Outlook, Word, SharePoint, PowerPoint)

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Own the data accuracy of the orders, making sure all orders are up to date, accurate, and aligned with all business system.
• Provide guidance and direction to ISRs and Order Expeditors to drive quality and accuracy.
• Provide governance and oversight to adherence to processes and procedures.
• Ensure data accuracy on all orders, all updates are in accordance with documented procedures to flow appropriately to downstream systems.
• Track, research, and resolve order discrepancies, ensuring customer issues related to order processing, fulfillment and invoicing are addressed promptly