Order Management (OM) Team Manager at NXP Semiconductors

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Order Management, Process Optimization, Automation, Lean Six Sigma, Data Analysis, Excel, Mandarin, English, ERP Systems, CRM, CPQ, RPA, Analytical Skills, Communication, Organizational Skills

Industry

Semiconductor Manufacturing

Description

Position Summary We are seeking an experienced and detail‑oriented Order Management Team Manager to lead a high-performing team responsible for accurate order processing, fulfillment execution, and operational efficiency. This role plays a critical part in driving system and workflow automation, eliminating manual effort, and improving speed and accuracy through data-driven, Lean Six Sigma–based methodologies. The ideal candidate is a strong people leader with deep order management expertise, strong process engineering skills, and a passion for continuous improvement. Key Responsibilities Team Leadership & Operations Manage, coach, and grow an Order Management team, including hiring, training, performance management, and workforce planning. Oversee daily order processing activities to ensure accuracy, timely delivery, compliance, and adherence to SLAs. Prioritize work distribution and implement resource‑planning strategies for peak workload periods. Order Processing, Compliance & Quality Ensure all orders meet operational, financial, and contractual requirements. Partner with Revenue, Finance, and Legal to resolve approvals, discrepancies, and deal‑specific complexities. Liaise with CMD, Quote team, Supply Chain, Planning, Logistics, CSB, and Finance to secure smooth order to delivery flow. Maintain and improve documentation, SOPs, and governance frameworks. Process Optimization & Automation Identify automation opportunities across the order-to-cash workflow to reduce manual work, improve throughput, and increase accuracy. Lead or support implementation of automated solutions (e.g., workflow automation platforms, ERP enhancements, RPA, integration improvements). Apply Lean Six Sigma tools to diagnose root causes, eliminate waste, and optimize cycle times. Partner with IT, Business Systems, and Operations Excellence teams to develop scalable, technology-driven process improvements. Cross-Functional Collaboration Serve as an escalation point for Sales, Customer Success, and Support teams on order-related issues. Work closely with Supply Chain, Logistics, and Product teams to ensure fulfillment accuracy and visibility. Collaborate with Systems teams to enhance ERP and CRM functionality (SAP, Salesforce, CPQ, etc.). Performance & Reporting Track core KPIs: order accuracy, cycle time, backlog, SLA performance, and automation impact. Deliver periodic business reviews and insights to leadership, with actionable recommendations. Drive continuous improvements that enhance customer experience and revenue accuracy. Required Qualifications Strong Excel skill for data analysis (pivot tables, lookups, data interpretation) Fluent Mandarin & English Bachelor’s degree in business, Operations, Supply Chain, or similar field (or equivalent experience). 5+ years of experience in Order Management, Sales Operations, Supply Chain, or related disciplines. 2+ years of people management or team leadership experience. Strong working knowledge of ERP systems (SAP preferred) and CRM/CPQ tools. Hands-on experience with process automation, workflow optimization, or RPA‑driven solutions. Practical knowledge of Lean Six Sigma methods (Yellow Belt or higher preferred). Excellent analytical, communication, and organizational skills. Strong understanding of order-to-cash, revenue recognition fundamentals, and contract/pricing frameworks. Preferred Qualifications Six Sigma Green Belt or relevant process improvement certification. Experience automating processes within SAP, Salesforce, CPQ, or related platforms. Exposure to workflow automation tools (e.g., Power Automate, UiPath, ServiceNow, or similar). Proven track record of leading cross-functional improvements with measurable impact. Ability to operate effectively in a fast-paced, evolving environment. Success Criteria Automation-driven reduction in manual touchpoints and order cycle times. Improved accuracy, reduced rework, and measurable quality gains. High engagement and performance within the Order Management team. Strong partnership with Sales, Finance, IT, and Operations teams. Documented, scalable order management processes that support business growth. More information about NXP in Malaysia... #LI-633a NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills. Commitment At NXP. We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality. Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Are you already an NXP employee? Do not apply here. Instead, you must apply via our internal career page. Thank you for your interest in supporting our recruitment efforts. Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.

Responsibilities

The manager will lead and coach the Order Management team, overseeing daily order processing to ensure accuracy, compliance, and timely delivery while prioritizing workload distribution. Key duties also involve identifying and implementing automation opportunities across the order-to-cash workflow using Lean Six Sigma methodologies to reduce manual effort.