Order Management Senior Associate at PepsiCola Bottling Company of New York Inc

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Returns Management, Stakeholder Management, Customer Service, Order Management, Analytical Skills, Process Improvement, Documentation, SAP, MRP, Excel, Microsoft Office, Communication, Collaboration, Problem Solving, Detail Orientation

Industry

Food and Beverage Services

Description

Overview We are looking for a proactive and detail-oriented **Supply Chain Customer Claims Analyst** to join our team in Cairo. In this role, you will manage customer **claims, returns, refusals, and penalties** while ensuring issues are resolved quickly and effectively. You will be a key point of contact for customers, Sales, 3PL partners, and internal teams, helping us deliver the highest standards of service within the **French Business Unit**. Responsibilities Claims & Returns Management Manage customer claims related to product returns, refusals, damages, or order errors. Coordinate with Sales, delivery drivers, and warehouses to secure timely and accurate resolution. Ensure proper documentation, approvals, and system updates for returns and credits. Penalty Handling & Reporting Review and analyze penalty claims from customers to identify root causes. Maintain and improve penalty tracking tools and provide analytics for continuous improvement. Process validated penalties and consolidate monthly reports for budget monitoring. Process & Continuous Improvement Develop, update, and maintain **SOPs** for claims and order management Ensure process compliance across operations and manage change requests for updates. Collaborate with cross-functional teams (3PL, cost accounting, Sales, customer services) to improve efficiency and customer satisfaction. Qualifications Proficiency in English and French (C1) - written and spoken. 1 year of experience in customer service, order management, or claims handling. Bachelor’s degree in Business, Supply Chain, or a related field** Strong stakeholder management skills, with experience working with customers and cross-functional teams. Intermediate Excel and Microsoft Office skills. Knowledge of SAP/MRP systems

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Responsibilities

The Order Management Senior Associate will manage customer claims, returns, refusals, and penalties, ensuring quick and effective resolutions. They will also develop and maintain standard operating procedures and collaborate with cross-functional teams to improve efficiency.