JOB DESCRIPTION:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It’s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Serving as the primary point of contact for customers, navigating the intricate dynamics between suppliers, sales managers, and global logistics teams with cultural sensitivity and exceptional communication
Handling daily customer service tasks including order processing via phone, email, and fax. Ensuring accurate information gathering, order fulfillment, and prompt acknowledgment of all inquiries
Guiding customers on optimal port selection and address order challenges, such as last-minute changes or small order optimization, to benefit both the company and the customer
Taking decisive action in unforeseen circumstances, offering alternative solutions and seeking technical advice when necessary
Monitoring order values to ensure compliance with credit limits and policies, coordinating with Sales/Credit Management as needed
Recording and address customer complaints, contribute to knowledge building in the shipping industry, and identify opportunities for product introductions and market expansion
Monitoring KPIs like IFOT (In Full On Time) service performance, identifying suboptimal patterns, and strive to improve delivery efficiency