EXPERIENCES/EDUCATION - REQUIRED

• Associate’s degree and 2+ years of work experince in a customer facing role in a corporate environment
• Strive to work in a dynamic, flexible environment.
• Self-starter with a desire to improve the customer experience.
• Strong oral and written communication skills.
• Effective problem solver, detail oriented, analytical.
• Great team player with a positive attitude.
• Strive to grow within the organization.
• Proficiency with computer programs such as Microsoft Office, Excel, Word, Salesforce.
• Sincere desire to deliver outstanding customer experiences.
• Hours: 8 hours a day between 8am-8pm

EXPERIENCES/EDUCATION - DESIRED

• Bachelor’s Degree
• 5+ years of experience in a Customer Service/Corporate environment.
• Proficiency with SAP, SFDC, and Sharepoint.
• Other verbal and written language skills a plus.
• Basic understanding of fiber optic cable and connectivity products.

ROLE PURPOSE

Oversee the management of orders to ensure that the company provides the highest quality of service to its customers.

KEY RESPONSIBILITIES

• Responsible for error free execution of orders and other order management related activities.
• Build positive working relationships with both internal and external customers.
• Understand and execute agreements with the customer in the way of orders, quotes, contracts, etc.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participation in training, testing, and project related activities as identified.
• Represent to the customer a highly effective and professional manner at all times.