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Order Management Specialist - Distribution at Fortive
Everett, Washington, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Processing, Customer Support, Communication Skills, Attention To Detail, Microsoft Office Suite, Oracle Systems, Microsoft Dynamics, Account Management, Customer Service, Process Improvement, Collaboration, Documentation, Order Tracking, Fast-Paced Environment, Problem Solving, Cross-Training

Industry

electrical;Appliances;and Electronics Manufacturing

Description
As an Order Management Specialist, you will be the key link between our sales team and domestic distributors, ensuring accurate and timely order processing while providing outstanding customer support. Your responsibilities will include: Partner with sales and distributors to deliver a positive customer experience. Receive, review, and process customer orders and inquiries with accuracy. Coordinate expedited orders and provide timely status updates. Prepare documentation and ensure compliance with company and regulatory standards. Respond to inquiries regarding delivery, pricing, and new products. Collaborate across teams to resolve questions, concerns, and issues. Review contracts and purchase orders to ensure quality requirements are met. Maintain reports, records, and systems for order tracking. Participate in cross-training and support special projects as assigned. 2+ years of experience in order processing or a similar role. 2+ years of account management or customer service experience. Strong verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office Suite. Customer-facing experience, including phone support. Strong attention to detail and ability to work independently within established guidelines. Experience with Oracle systems. Familiarity with Microsoft Dynamics. Passion for process improvement and continuous learning.
Responsibilities
The Order Management Specialist will act as a liaison between the sales team and domestic distributors, ensuring accurate order processing and customer support. Responsibilities include processing orders, coordinating expedited requests, and maintaining compliance with standards.