Order Management Specialist III at Stored Energy Systems

Longmont, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

29.0

Posted On

24 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Relationship Management, Supply Chain Management, Data Analysis, Microsoft Excel, ERP Systems, MRP Systems, CRM Systems, Process Improvement, Demand Forecasting, Inventory Allocation, Stakeholder Management, Reporting, Compliance, Mentorship, Problem Solving

Industry

Manufacturing

Description

Who We Are Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at www.sens-usa.com [http://www.sens-usa.com/]. View the SENS Product Catalog [https://22723182.hs-sites.com/hubfs/Uncontrolled%20Files/SENS_Product_Catalog_Digital.pdf?hsCtaAttrib=185573762586] Summary We are seeking a highly skilled and customer-focused Order Management Specialist III to serve as a senior member of the Order Management team. This role is responsible for managing complex customer accounts, driving operational excellence, and ensuring the accurate and timely execution of customer orders from receipt through fulfillment. The successful candidate will act as a key liaison between customers, Sales, Supply Chain, Manufacturing, Logistics, and other internal stakeholders to proactively resolve issues, optimize order flow, and enhance the customer experience. This position requires advanced analytical skills, strong business acumen, and the ability to influence cross-functional teams while leading process improvements that support organizational objectives. The Order Management Specialist III serves as a subject matter expert, providing guidance to team members and contributing to strategic initiatives that improve efficiency, service levels, and operational performance. Responsibilities * Manage the end-to-end order lifecycle for strategic and complex customer accounts, ensuring accuracy, compliance, and timely fulfillment. * Review, validate, and process sales orders while proactively identifying and resolving discrepancies, shortages, pricing issues, and fulfillment constraints. * Serve as the primary escalation point for complex customer order issues, coordinating resolution efforts across multiple departments. * Analyze customer demand patterns and provide accurate forecast information to support Master Production Scheduling and capacity planning activities. * Collaborate closely with Manufacturing, Supply Chain, Logistics, and Sales teams to establish delivery commitments, prioritize customer requirements, and optimize inventory allocation. * Lead customer delivery negotiations and manage order prioritization during periods of constrained supply or production limitations. * Develop and maintain strong relationships with key internal stakeholders and external customers, acting as a trusted business partner. * Monitor and validate on-time delivery performance metrics, customer scorecards, and service-level agreements; identify trends and implement corrective actions as needed. * Drive continuous improvement initiatives focused on enhancing order management processes, customer satisfaction, and operational efficiency. * Create, document, and maintain standard operating procedures, work instructions, and best practices. * Provide training, mentorship, and guidance to junior Order Management team members and support onboarding activities. * Support business system enhancements, process automation initiatives, and cross-functional projects related to order fulfillment and customer experience. * Generate and analyze reports related to order status, backlog management, forecast accuracy, inventory availability, and customer performance metrics. * Ensure compliance with company policies, customer requirements, and applicable regulatory standards related to order processing and shipment documentation. * Participate in regular business reviews with customers and internal leadership, providing insights and recommendations to improve service performance. Required Qualifications * 5+ years of progressive experience in order management, customer service, supply chain, or manufacturing operations. * Demonstrated experience managing complex customer accounts and resolving high-level order fulfillment challenges. * Advanced interpersonal, communication, and relationship-management skills with the ability to influence stakeholders across all levels of the organization. * Strong analytical and problem-solving capabilities with the ability to make sound business decisions in a fast-paced environment. * Advanced proficiency in Microsoft Excel, including reporting, data analysis, and trend identification. * Experience utilizing ERP, MRP, CRM, or other enterprise business systems. * Exceptional attention to detail and commitment to data accuracy. * Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business requirements. * Experience leading process improvement initiatives and driving operational efficiencies. Preferred Qualifications * Bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field. * Experience in manufacturing, industrial, or distribution environments. * Experience supporting production planning, scheduling, and inventory management functions. * Working knowledge of supply chain planning methodologies, demand forecasting, and S&OP processes. * Ability to mentor, train, and provide guidance to team members. * Experience with manufacturing, export, and shipping documentation requirements. * Knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodologies. * Experience participating in ERP implementation, optimization, or business transformation projects. * APICS/ASCM, CPIM, CSCP, or similar supply chain certification. Location: Longmont, CO Base Compensation: $25 - $29 is the anticipated hourly wage for this role depending on the candidate’s overall qualifications and experience. Closing Date: July 10th. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs. Onsite Perks * Free gym with 24/7 access * Free Electric Vehicle charging * Breakfast and Lunch Café * After hours Grab & Go snacks * Basketball court * Walking paths Benefits * Paid Time Off * Paid holidays * Medical insurance * Dental insurance * Vision insurance * Short-term and long-term disability * Life insurance * 401(k) plan with immediate vesting * Employee referral program At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: “Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”. Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive. We pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic. We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.

Responsibilities

Manage the end-to-end order lifecycle for complex customer accounts and serve as the primary escalation point for fulfillment issues. Collaborate with cross-functional teams to optimize order flow, analyze demand patterns, and drive continuous process improvements.