Monitor daily workload progress and take operational actions to ensure all activities are completed safely and on time.

Assess inbound and outbound workload requirements and determine actions required to maximise service performance.

Monitor operational systems to ensure optimum throughput, capacity utilisation and system availability.

Coordinate engineering, IT and operational support teams to resolve issues and minimise disruption.

Act as the primary escalation point for operational and system incidents, leading recovery actions through to resolution.

• Conduct root cause analysis, imple