Order Management Specialist (Maternity Cover) at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Order Entry, Price Checking, Compliance, Complaint Handling, Customer Service, Analytical Skills, Problem Solving, Conflict Resolution, Microsoft Office, SAP, Supply Chain Management, Export Management, Process Improvements, Customer Satisfaction, Delivery Coordination

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, and invoicing requirements. Resolve problems by applying established policies, procedures and tactics. Manage and support the export business processes from order entry until shipment is delivered and invoiced Keep close connection to Production Network and DC team to ensure high on-time delivery performance while customer stock level in DC is minimized Be the point of reference for customers for all types of commercial requests and issues Participate in regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process Drive customer loyalty through increased productivity, improved value and through a high performance culture Bachelor's degree (BS/BA) from an accredited institution 1-3 years of experience in a similar role in supply chain, order and export management or similar area Professional experience in supply chain, order and export management or similar field In depth knowledge of computerized order management processes such as SAP or similar tool would be a plus Proficient in creative problem solving, conflict resolution, and managing priorities. Strong analytical skills required to enter, document and manage orders and customer issues. Demonstrated ability to take ownership of an assignment and customer satisfaction. Adapting and driving change and process improvements. Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

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Responsibilities

The Order Management Specialist is responsible for providing commercial support, including order management, compliance, and customer service. They will interface with various teams to ensure efficient order fulfillment and customer satisfaction.