Key Responsibilities:

• Process customer purchase orders in SAP and related systems 
• Creating quotations in SAP
• Review and validate order details including pricing, lead times, and product availability.
• Provide intercompany pricing and order support to internal stakeholders.
• Process customer credits and returns
• Coordinate with production, logistics, and supply chain teams to ensure timely delivery.
• Proactively communicate order status, delays, or changes to customers.
• Maintain accurate records of orders, shipments, and customer interactions.
• Support invoicing and resolve discrepancies related to orders or deliveries.
• Contribute to continuous improvement initiatives related to order processing.
• Ensure compliance with company policies and trade regulations.
• Support the day-to-day operation of the office, ensuring a professional and welcoming environment.
• Coordinate visitor management and reception requirements.
• Maintain stationery, office supplies, warehouse consumables, and kitchen supplies.
• Organize team and company events, including catering and logistics.

Qualifications & Skills:

• Certificate or diploma in Business Administration, Supply Chain, or related field.
• Minimum 2 years' experience in order management, customer service, sales support, logistics, or a similar operational role.
• Proficiency in SAP systems (S/4 HANA) and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment
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