Job posting end date:

Job Purpose:

The Order Management Specialist is responsible for the efficient execution of the end-to-end order management process, ensuring customer orders are processed accurately, delivered on time, and supported with exceptional service. The role works closely with customers and cross-functional teams to enhance operational performance, customer satisfaction, and overall business effectiveness. In addition, the position supports office administration activities to ensure a safe, professional, and well-organized workplace environment.

Key Responsibilities:

Process customer purchase orders in SAP and related systems

Creating quotations in SAP

Review and validate order details including pricing, lead times, and product availability.

Provide intercompany pricing and order support to internal stakeholders.

Process customer credits and returns

Coordinate with production, logistics, and supply chain teams to ensure timely delivery.

Proactively communicate order status, delays, or changes to customers.

Maintain accurate records of orders, shipments, and customer interactions.

Support invoicing and resolve discrepancies related to orders or deliveries.

Contribute to continuous improvement initiatives related to order processing.

Ensure compliance with company policies and trade regulations.

Support the day-to-day operation of the office, ensuring a professional and welcoming environment.

Coordinate visitor management and reception requirements.

Maintain stationery, office supplies, warehouse consumables, and kitchen supplies.

Organize team and company events, including catering and logistics.

Qualifications & Skills:

Certificate or diploma in Business Administration, Supply Chain, or related field.

Minimum 2 years' experience in order management, customer service, sales support, logistics, or a similar operational role.

Proficiency in SAP systems (S/4 HANA) and Microsoft Office Suite.

Strong attention to detail and organizational skills.

Excellent communication and problem-solving abilities.

Ability to work collaboratively in a fast-paced environment.

Key Competencies:

Customer Focus

Attention to Detail

Planning and Organizing

Communication and Relationship Building

Problem Solving and Decision Making

Teamwork and Collaboration

Adaptability and Continuous Improvement

• Accountability and Ownership