SUMMARY:

National Power is actively seeking an Order Management Specialist. Reporting directly to the Vice President of Power Systems you will be responsible for providing customer-facing support as an integral member of the Power Quality division. The Order Management Specialist will perform all duties relating to order processing including order entry, invoicing (order-to-cash process) for each purchase order received, and ensuring specific customer needs are addressed such as shipping timeframes and changes to the orders after fulfillment has begun. This position will actively communicate with both external and internal customers, and vendors.

Essential Duties & Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Serving as the primary point of contact for the order-to-cash process. Fields all questions from customers and other sales team members as it relates to the order-to-cash process.
• Reviews purchase orders for completeness and accuracy, including part number and price and enters corresponding information into Dynamics 365 Business Central (BC).
• Communicates and coordinates with the warehouse (shipping) team to allow shipment in the customers timeframe.
• Communicates and coordinates with major OEM suppliers about order status, proactively resolving issues.
• Assists in inventory management including understanding current inventory levels, and forecasting future inventory needs based on current and upcoming orders.
• Generates customer invoices immediately upon shipping, and when requested by Finance assists in the collections process.
• Manages and coordinates orders with vendors as needed to ensure customer orders are received and processed correctly.
• Communicates new order entries and any changes in order status to customers as quickly and as accurately as possible.
• Provides regular updates for customers and sales team members with product availability.

Education & Experience:

• HS Diploma or equivalent required; some college preferred
• 5+ years’ experience in customer facing, customer service role.

Skills and Other Qualifications

• Experience with Microsoft Dynamics or other ERP systems (strongly preferred)
• Fluency in written and spoken English.
• Intermediate knowledge of Microsoft Office Suite applications, especially Excel and Word
• Positive attitude and willingness to learn and comprehend intricate systems.
• Organized with keen attention to detail and accuracy while multitasking.

COMPETENCIES:

• Service Orientation – Actively looking for ways to help people and delight our external and internal customers
• Communication – Convey information effectively and accurately
• Coordination – Serving as a point person to ensure all parties understand status, timelines, and expectations
• Problem-Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Compensation and Benefits:

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Physical Demands

• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

• Criminal background checks and pre-employment drug screens are required
• This is an in-office position based in Raleigh, NC

• Serving as the primary point of contact for the order-to-cash process. Fields all questions from customers and other sales team members as it relates to the order-to-cash process.
• Reviews purchase orders for completeness and accuracy, including part number and price and enters corresponding information into Dynamics 365 Business Central (BC).
• Communicates and coordinates with the warehouse (shipping) team to allow shipment in the customers timeframe.
• Communicates and coordinates with major OEM suppliers about order status, proactively resolving issues.
• Assists in inventory management including understanding current inventory levels, and forecasting future inventory needs based on current and upcoming orders.
• Generates customer invoices immediately upon shipping, and when requested by Finance assists in the collections process.
• Manages and coordinates orders with vendors as needed to ensure customer orders are received and processed correctly.
• Communicates new order entries and any changes in order status to customers as quickly and as accurately as possible.
• Provides regular updates for customers and sales team members with product availability