Order Management Specialist

at  NIELSENIQ

Job Description
NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster.
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

QUALIFICATIONS

• 1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk
• Bachelor’s degree preferred
• Excellent English written, verbal and communication skills (knowledge of Turkish is good to have)
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
• Skilled at building strong working relationships with team members in varying departments and/or levels of management
• Ability to manage multiple projects simultaneously while meeting deadlines
• Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements
• Experience building and / or using sales performance reporting in a CRM, Power BI or similar software
• Excellent English written, verbal and communication skills
• Prior exposure to SaaS technology
• Ability to drive productivity working in a remote, fast paced environment

• Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with processing of orders in our CRM tool, coaching sellers on the gatekeeper checklist, collaborating with team members to share best practices, and leading all PO Mgmt & Tracking activities
• Day-to-day tasks consist of reviewing opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client modifications or adjusting block/unblock status, processing new material code requests
• Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%
• Partner closely with major business functions across the quote to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error
• Drive compliance with company policies, business rules and revenue recognition principles
• Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner
• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue
• Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle