Order Management Specialist at NielsenIQ

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Sales Operations, Process Improvement, Customer Experience, Data Analysis, Communication, Time Management, Attention to Detail, Problem Solving, Collaboration, CRM Tools, SAP, MS Office, SaaS Technology, Project Management, Strategic Thinking

Industry

Software Development

Description

Job Description NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills. RESPONSIBILITIES Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in our CRM tool, coaching sellers on the gatekeeper checklist, collaborating on best practices, and leading all PO Mgmt & Tracking activities. Day-to-day tasks consist of reviewing/approving opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client creation/modifications or adjusting block/unblock status, processing new material code requests, Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100% Partner closely with major business functions across the quote to cash life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error Drive compliance with company policies, business rules and rev rec principles. Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner. Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue. Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards. A little about you Do you have the necessary skill set to be successful in this role? Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you. QUALIFICATIONS 1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk Bachelor’s degree preferred Strong Business English knowledge, both verbal and written SAP/ERP and MSD experience a bonus Proficiency in MS Office Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met Skilled at building strong working relationships with team members in varying departments and/or levels of management Ability to manage multiple projects simultaneously while meeting deadlines Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements Experience building and/or using sales performance reporting in a CRM, Power BI or similar software Prior exposure to SaaS technology Ability to drive productivity working in a remote, fast paced environment WE OFFER: Work in an international, multicultural environment Private medical coverage Hybrid working module Meal Tickets / monthly Easter and Christmas vouchers/tickets Mentoring - Mentee Program Volunteer time off (global volunteer day) Internal Recognition Program Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages) Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle. #LI-DAK Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Manage day-to-day tasks to ensure opportunities progress to revenue quickly, including order processing and collaboration with cross-functional teams. Identify and resolve deficiencies in the quote to invoice cycle while driving compliance with company policies.