Order Management Specialist (temporary contract) at the LEGO Group

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Order To Cash, Inventory Optimization, CRM, Customer Support, Data Analysis, English Proficiency, Stakeholder Management

Industry

Manufacturing

Description

Job Description The Order Management department is essential for supporting, managing, and ensuring the order flow to our customers. We work closely with a broad range of stakeholders, including Sales/KAM, Finance, Marketing, and FLL, to align our processes with the organization's goals. The role is crucial in facilitating the smooth operations within the Order Management department. By handling orders efficiently and collaborating with various teams, we ensure that customer needs are met promptly. Core responsibilities Actively review customers weekly replenishment Order to Cash process optimization Optimize customer inventories through analysis and operations of the replenishment system Maintains replenishment model information, including monitoring the accuracy of weekly data, history, network changes, lead-times, past and future promotional events, new product information, pricing, and customer service performance goals Participate in customer meetings driving the operations agenda Do you have what it takes? Customer support experience including customer service tools and CRM Experience working collaboratively within a team to achieve common goals Ability to understand and relate to customer concerns, maintaining a calm and supportive demeanor Proficiency in English (both written and verbal) #LI-DNI Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What’s in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.

Responsibilities

The role focuses on managing the order flow and optimizing customer inventories through the replenishment system. It involves collaborating with Sales, Finance, and Marketing to ensure efficient Order to Cash processes and customer satisfaction.