Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

About You

We are seeking an experienced and motivated Order Management Team Leader to lead a high-performing team responsible for the accurate and timely processing of customer orders.

This role sits at the centre of our operations, acting as the key link between customers, internal teams, and the warehouse to ensure every order is delivered efficiently and accurately.

You’ll be leading within a fast-paced, high-volume environment, where strong prioritisation, attention to detail, and clear communication are critical to success.

Key Responsibilities

• Lead, coach and develop a team of Order Management Specialists
• Manage workload, training, performance, leave approvals and employee relations
• Maintain a strong team culture focused on accountability, collaboration and customer service
• Process and oversee orders via EDI, web portal and email, in line with vendor requirements
• Ensure calls, emails and requests are actioned within agreed SLAs
• Resolve issues efficiently, escalating where required
• Drive continuous improvement across order management processes
• Partner closely with internal stakeholders (Sales, Product, Warehouse) to deliver the best customer outcomes

What We’re Looking for

• Proven leadership experience in order management or a similar fast-paced environment
• Strong people management skills with a hands-on, lead-by-example approach
• Solid understanding of end-to-end order processing (ordering, receipting, invoicing, returns,
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