Order Operations Analyst, Order Management at Palo Alto Networks

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

120000.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Sales Operations, Logistics, ERP Systems, CRM Platforms, Data Analysis, Communication Skills, Problem Solving, Attention to Detail, Team Collaboration, Adaptability, Revenue Recognition, Shipping Practices, Google Suite, Microsoft Excel, Tableau

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As an Order Operations Analyst at Palo Alto Networks, you will play a key role within our Order Operations department, ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders, collaborating with internal and external teams to manage the booking, fulfillment, and tracking of orders in our ERP system. Your role requires incredible attention to detail, the ability to work both independently and as part of a team, and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters. Your Impact Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA, JAPAC, NAM), ensuring they align with approved quotes, contract terms and revenue recognition policies. Process a high volume of sales orders, ensuring precise accuracy in entering data into the CRM (Salesforce) and cross-checking with the ERP system (SAP). Collaborate with sales teams, distributors, deal desk, and sales ops to resolve order-related issues, pricing matters and escalations. Track and communicate order status, shipment details, and delivery updates to both internal and external stakeholders, ensuring customer concerns are addressed efficiently. Ensure all purchase orders meet company compliance, licensing terms, and are being placed by authorized channel partners Liaise with the trade, backlog management, and logistics teams to provide accurate shipment and compliance documentation, maintaining order integrity throughout the process. Participate in key initiatives and projects that drive process improvements and support team and company goals. Qualifications Your Experience Two to three years of experience in sales operations, order management, logistics or order fulfillment, with a focus on both hardware and software orders. Strong knowledge of ERP systems (e.g., SAP, Oracle, Netsuite), CRM platforms (Salesforce preferred), and a solid understanding of general order fulfillment, revenue recognition and shipping practices. Experience with Google Suite and Microsoft Excel (including pivot tables) is highly desirable. Experience with Tableau and AI tools for data analysis and visualization is a plus. Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment. Exceptional communication skills, both written and verbal, with the ability to work effectively with cross-functional teams and external partners. Flexible and adaptable, willing to work extended hours during peak periods, and open to learning new systems and processes as the business evolves. Experience with user acceptance testing on a variety of projects working with cross-functional teams is a plus Additional Information The Team The order operations team is a highly collaborative group that enjoys helping each other when needed, assisting internal partners and ensuring our customers’ needs are met. We foster mutual respect as we try to build an agile, ever-evolving team of experts who are willing to learn. Our larger operations department also enjoys having fun with frequent social events. We also value supporting our community with group volunteer events both on an off-campus. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $80,000 - $120,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Responsibilities

As an Order Operations Analyst, you will ensure the accurate and timely processing of customer purchase orders while collaborating with various teams. You will manage a high volume of orders and track their status, ensuring compliance and addressing customer concerns efficiently.