Order Operations Analyst, Support and Backlog Management at Palo Alto Networks

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

110000.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Order Management, Order Fulfillment, ERP Systems, CRM Platforms, Revenue Recognition, Shipping Practices, Google Suite, Microsoft Excel, ServiceNow, Tableau, Data Analysis, Communication Skills, Problem Solving, Collaboration, Adaptability

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As an Order Operations Analyst at Palo Alto Networks, you will play a key role within our Order Operations department, ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders, collaborating with internal and external teams to manage the booking, fulfillment, and tracking of orders in our ERP system. Your role requires incredible attention to detail, the ability to work both independently and as part of a team, and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters. Your Impact Order Processing and Management: Process a high volume of sales orders, ensuring precise data entry into the CRM (Salesforce) and cross-checking with the ERP system (SAP). Review and manage purchase orders from distributors and resellers to ensure they align with approved quotes, contract terms, and revenue recognition policies. Process return-to-vendor transactions, RMAs, and credit/debit requests Customer and Internal Support: Manage cases via ServiceNow, addressing order inquiries and clearing backlogs in a timely manner. Respond to customer inquiries related to authorization codes, invoices, order summaries, and packing slips. Collaborate with sales teams, Deal Desk, and Sales Ops to resolve order-related issues, pricing matters, and escalations. Escalate complex cases to business partners such as IAD and IT for further assistance Backlog and Discrepancy Resolution: Monitor and reconcile open backlog daily. Resolve cases of missing products, incorrect SKUs, or serial number discrepancies with Contract Manufacturer (CM) partners. Address and resolve renewal failures. Align expiration dates between quotes and SAP Coordination and Compliance: Track and communicate order status, shipment details, and delivery updates to internal and external stakeholders. Liaise with the Trade, Backlog Management, and Logistics teams to provide accurate shipment and compliance documentation. Ensure all purchase orders meet company compliance and licensing terms Operational Efficiency: Assist with processing standard revenue orders during high-volume periods, such as month and quarter ends. Participate in projects that drive process improvements and support team and company goals. Create and update process documentation related to daily activities Qualifications Your Experience 2-3 years of experience in Sales Operations, Order Management, or Order Fulfillment, with a focus on both hardware and software orders Strong knowledge of ERP systems (SAP preferred), CRM platforms (Salesforce preferred), and a solid understanding of general order fulfillment, revenue recognition, and shipping practices. Experience with Google Suite, Microsoft Excel, ServiceNow, Tableau, and pivot tables is highly desirable. Experience with AI tools for data analysis and visualization is a plus Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment Exceptional communication skills, both written and verbal, with the ability to work effectively with cross-functional teams and external partners Flexible and adaptable, willing to work extended hours during peak periods, and open to learning new systems and processes as the business evolves Additional Information Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $68000/YR - $110000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Responsibilities

As an Order Operations Analyst, you will ensure the accurate and timely processing of customer purchase orders while collaborating with internal and external teams. You will manage a high volume of orders and handle discrepancies, ensuring compliance with company policies.