Order Processing Representative - Part Time! at Pet Food Experts Inc

Pawtucket, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Problem Solving, Attention To Detail, Initiative, Self-Direction, Customer Service, Order Processing, Communication, Research, Discrepancy Resolution, CRM Experience, Industry Knowledge

Industry

Wholesale

Description

Description Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets! Position Summary: If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Customer Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks. Schedule: Monday-Wednesday, 8:30AM - 3:00PM Summary of Essential Functions: Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team Keep all account notes up to date as related to order processing Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates Facilitate the resolution of any reported discrepancies Research and resolve discrepancies by working with internal and external stakeholders Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits Share recalled product information as needed with retailers Maximize positive relationships through a shared commitment to provide a world class customer Knowledge, Skills, and Abilities Required: Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment Strong initiative and self-direction with a commitment to results High School Education or equivalent required, college degree a plus Prior Call center experience, a plus Prior experience with a CRM platform a plus Prior industry product knowledge, a plus Benefits and Perks: Paid Holidays Paid Time Off Paid parental leave Pet perks product discounts Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check.

Responsibilities

The Customer Order Processing Representative will accurately process orders and delivery discrepancies while maintaining professional interactions with business partners. The role requires efficient resolution of discrepancies and up-to-date account notes related to order processing.