WHO WE ARE…

MVP, Your Most Valuable Partner in North America
With over 4 decades of combined sales, go-to-market, retail, distribution, and marketing expertise, MVP is a partner to many well known Consumer and Commercial Brands and Retailers. We provide them with proven professional services that will benefit their company.

WHAT WE DO…

Sales Representation We offer decades worth of experience and knowledge, in both the US and Canadian retail marketplace, as well as long term relationships with all of North America’s leading retailers.
Canadian Distribution - For many of our partners, Canada is not a primary focus but MVP offers the solution for those not looking to establish in Canada but still want to gain the benefits of strong sales into the Canadian marketplace.
Marketing Support - We have the expertise and proven track record to work with our partners and plan marketing strategies that will gain them success in North America.
We are hiring a highly organized Order Processing Specialist to join our growing team at MVP Sales and Marketing.
An Order Processing Specialist is a professional who manages and processes customer orders, ensuring accuracy and timely delivery. They coordinate with various departments like sales, customer service, and shipping to streamline the order fulfillment process. Their responsibilities include entering order details into systems, communicating with customers, and resolving any issues that arise.

SKILLS AND QUALIFICATIONS:

• Communication Skills Strong verbal and written communication skills are crucial for interacting with customers and other team members
• Organizational Skills Superior organizational skills are needed to manage a high volume of orders and maintain accurate records
• Attention to Detail Accuracy is essential in order processing to prevent errors and ensure customer satisfaction
• Proficiency in Order Processing Systems Knowledge of order management software and systems is preferred
• Problem-Solving Skills Ability to identify and resolve issues related to order processing
• Customer Service Skills Delivering excellent customer service
• Time Management Ability to prioritize tasks and manage time effectively to meet deadlines is essential

Experience with CRM systems for reporting and order management is often required and knowledge with these platforms are a bonus but not required:

• Commerce Hub/ Rithum
• True Commerce/ Ecutopia
• Amazon Seller Central
• Best Buy Marketplace (Mirkal)
• Ship Station

This position is based in our Waterloo office with some flexibility to work from home including flexible work hours.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted. Appropriate accommodations will be provided upon request throughout the recruitment and employment process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

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Order Entry and Management Receiving, reviewing, and accurately entering orders into the system, including updating order status and shipment information.
Customer Communication Interacting with customers to clarify order details, address inquiries, and resolve any discrepancies or issues.
Coordination with Other Departments Collaborating with sales, customer service, shipping, and other relevant teams to ensure smooth order fulfillment.
Inventory Management Monitoring inventory levels and communicating with the purchasing department to ensure product availability.
Payment Processing Processing payments for orders, including credit card transactions and other payment methods.
Record Keeping Maintaining accurate records of all transactions for tracking and reporting purposes.
Problem Resolution Identifying and resolving order-related issues, such as discrepancies, delays, or payment problems.
Customer Service Providing excellent customer service by promptly responding to inquiries and resolving issues in a professional manner.