Telarus (www.telarus.com) is the leading global technology solutions distributor, committed to helping Technology Advisors, their customers, and suppliers to source, purchase, and implement the right technology for the greatest impact.
Job Summary: The Order Experience Specialist is responsible for being the subject matter expert for post-sale requests for their supplier and managing the post-sale relationship between the supplier and Telarus. This will include engaging in all levels of supplier support for both our partners and internal teams. While the responsibilities will vary based on the role, the basics for each are below.

Role and Responsibiliteis:

• Scrubbing orders, gathering technical information, and submitting the prepared order package that has the signed contract, including the order information gathering forms and LOAs to the supplier for new and MACD orders.
• Order processing for new and MACD orders per the supplier systems. Enter internal Telarus orders as needed.
• Being the transition point from order submission to the order management team, responsible for the order.
• Communicate with the agent, customer, and internal Telarus teams (Partner Success, Customer Success, etc.) during the order processing process.
• Address order entry issues with the supplier and internally.
• Being efficient within the Telarus and the supplier’s systems, works to collaborate on systems and supplier process efficiencies.
• Provide coverage for the team as necessary.

• Will engage in ongoing education on advanced technologies for their supplier.Will stay on top of supplier processes, products, and policies for smooth order processing as things change.

Qualifications and Education Requirements:

• Ability and willingness to follow established processes.
• Ability to understand where the process is not working and take necessary action to resolve concerns.
• 2-3 Years of telecom experience, including traditional telecommunications and advanced solutions
• Microsoft application knowledge – Excel, Word, Outlook
• General computer navigation and configuration knowledge
• General Salesforce knowledge
• Strong written and verbal skills
• Ability to identify and facilitate process improvement and innovation opportunities.
• Previous AT&T experience preferred.

Preferred Skills and Attributes:

• Resourceful
• Problem solving
• Detail-oriented
• Ambitious
• Efficient
• Organized

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• Scrubbing orders, gathering technical information, and submitting the prepared order package that has the signed contract, including the order information gathering forms and LOAs to the supplier for new and MACD orders.
• Order processing for new and MACD orders per the supplier systems. Enter internal Telarus orders as needed.
• Being the transition point from order submission to the order management team, responsible for the order.
• Communicate with the agent, customer, and internal Telarus teams (Partner Success, Customer Success, etc.) during the order processing process.
• Address order entry issues with the supplier and internally.
• Being efficient within the Telarus and the supplier’s systems, works to collaborate on systems and supplier process efficiencies.
• Provide coverage for the team as necessary.
• Will engage in ongoing education on advanced technologies for their supplier.Will stay on top of supplier processes, products, and policies for smooth order processing as things change