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Summary
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include: Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice. Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Job Description

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• Direct customer support experience including administrative experience.
• Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, production control or related office and business education.

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Job Complexity

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision

• Normally receives little instruction on day to- day work, general instructions on newly introduced assignments

Typical Education and Experience

• Associate’s degree or equivalent
• 3 - 5 years of related experience

Time Type:
Full time
Job Type:
Regular
Work Shift:
First Shift
Pay Rate Type:
Hourly
Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance
• Dental/Vision
• 10 Paid Holidays

• Coordinates and performs activities associated with the transfer of consigned material.
• Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.