ESSENTIAL SKILLS AND EXPERIENCE

• Previous experience in order processing or sales support, preferably within a manufacturing or retail environment
• Proficiency in data entry and usage of ERP systems
• Demonstrates a positive ‘can do’ attitude
• Has a calm and measured approach
• Open-minded approach to learning and development
• Strong attention to detail with the ability to multitask and prioritise work effectively
• Excellent communication and interpersonal skills, capable of building rapport with internal teams
• Problem-solving mindset with a commitment to customer satisfaction and strong time management skills
• Eager to deliver solutions to the customer
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Able to organise data and maintain database records
• Resilient, driven and adaptable

DESIRABLE SKILLS AND EXPERIENCE

• Previous experience of Complete kitchens is desirable but not essential as training will be provided
  Job Types: Full-time, Permanent
  Pay: £25,601.68 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person
Reference ID: Order Processo

The successful candidate will be responsible for processing orders and undertaking administration tasks. A customer centric approach will be adopted to complaint resolution and feedback, ensuring all the relevant information is gathered and communicated effectively.

• Receive and process customer orders promptly through EQX and manual input systems
• Review orders for accuracy, ensuring all necessary information is captured before securing customer sign-off
• Release orders into manufacturing after verification and approval
• Ensure all orders and communications are documented correctly and up to date within our systems
• Maintain a proactive approach to problem-solving, ensuring that customer needs are met to support business objectives