8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at
www.8x8.com
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The Customer-Facing Order Specialist plays a vital role in supporting post-sale customer activity by managing add-on orders and ensuring accuracy and alignment with existing contracted services. This role directly engages with customers to clarify needs, validate entitlements, and facilitate smooth and accurate order processing. This is a high-touch, detail-oriented role requiring strong communication, customer relationship, and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for customers submitting add-on or expansion orders, ensuring all details are captured and understood.
• Collaborate with customers to validate existing service contracts and ensure new orders are consistent with current entitlements and configurations.
• Partner with internal teams (Sales, Deal Desk, Order Desk, Provisioning) to confirm product/service eligibility and appropriate pricing.
• Identify discrepancies or gaps in contract documentation and work with customers to resolve any confusion or misunderstandings.
• Identify opportunities on available add-on products, services, and contract terms as needed to support upsell and renewal discussions and direct upsell/renewal opportunities as necessary to the Account Manager.
• Ensure timely and accurate order submission and documentation.
• Maintain CRM and order tracking systems with accurate notes, order statuses, and customer communications.
• Assist in streamlining and documenting best practices for customer engagement and order validation.
• Deliver an exceptional customer experience that supports retention and growth.

Qualifications

• 2–4 years in a customer-facing, sales support, order management, or SDR-type role.
• Strong understanding of SaaS or subscription-based services and contracts.
• Excellent communication and interpersonal skills — both written and verbal.
• Highly organized and detail-oriented; able to manage multiple customer orders simultaneously.
• Comfortable reading and interpreting service agreements and product documentation.
• Proficiency in CRM and order management tools (e.g., Salesforce, NetSuite, CPQ platforms).
• Self-starter with a proactive attitude and a customer-first mindset.

Preferred

• Experience with unified communications, contact center, or similar SaaS environments.
• Background in sales operations, renewals, or deal desk processes.
• Familiarity with order review, billing operations, or provisioning workflows.

For a closer look into what life at 8x8 UK Ltd. is about check out our
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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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• Serve as the primary point of contact for customers submitting add-on or expansion orders, ensuring all details are captured and understood.
• Collaborate with customers to validate existing service contracts and ensure new orders are consistent with current entitlements and configurations.
• Partner with internal teams (Sales, Deal Desk, Order Desk, Provisioning) to confirm product/service eligibility and appropriate pricing.
• Identify discrepancies or gaps in contract documentation and work with customers to resolve any confusion or misunderstandings.
• Identify opportunities on available add-on products, services, and contract terms as needed to support upsell and renewal discussions and direct upsell/renewal opportunities as necessary to the Account Manager.
• Ensure timely and accurate order submission and documentation.
• Maintain CRM and order tracking systems with accurate notes, order statuses, and customer communications.
• Assist in streamlining and documenting best practices for customer engagement and order validation.
• Deliver an exceptional customer experience that supports retention and growth