Order Specialist at Case Systems / BOSTONtec

Midland, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Time Management, Organizational Skills, Problem-Solving, Attention to Detail, Computer Skills, AutoCAD, Project Management, Teamwork, Continuous Improvement, Customer Service, Reliability, Judgment, Decision-Making, Safety Awareness

Industry

Furniture and Home Furnishings Manufacturing

Description

Description The Order Specialist at Case Systems works at the direction of the Account Manager to address any outstanding questions or issues affecting assigned projects. Essential Functions, Duties and Responsibilities Become knowledgeable about Case Systems’ product lines, including laminate casework, countertops, BOSTONtec core product and BOSTONtec standard lab products. Monitor and manage project deliverables (e.g. information, drawings, submittals and deliveries), and ensure orders are processed accurately and on-time. Work with other functional departments, such as scheduling, materials, customs, drafting and manufacturing, to resolve any outstanding issues or questions. Communicate accurately and timely with the Account Manager. Support Account Manager with customer communications. Coordinate meetings and phone conferences as needed. Maintain complete and accurate records of all communications. Send samples to dealers upon request. Work in an extremely safe manner, following all safety rules and regulations. Support and uphold the company’s values – Teamwork, Integrity, Positive Attitude, Achievement and Growth. Develop teamwork by establishing and maintaining effective working relationships with all employees and business contacts. Exhibit respect and truthfulness in every interaction, while doing what we say we’ll do. Work with enthusiasm, remain optimistic, and seek innovative solutions to problems. Work with focus, discipline and a sense of urgency to accomplish personal, professional and company goals. Demonstrate intolerance for complacency and fearlessly pursue new opportunities and innovations. Understand, embrace and adhere to the principles of continuous improvement. Maintain an acceptable attendance record. Perform other duties as assigned. Requirements Three (3) years' applicable experience. Good attendance, reliability, and work performance records. Basic keyboard and computer skills, such as Excel, Word and Outlook; AutoCad experience helpful. Ability to use in-house software programs such as JobLog, Caseline, Syteline, and Shipright. Good communication and interpersonal skills - verbal, written, e-mail, and telephone. Ability to read and comprehend architectural blueprints, drawings and specifications and bid documents. Good time management and organizational skills; ability to set goals, prioritize and manage multiple tasks and responsibilities simultaneously. Accuracy and quality conscious with a strong focus on attention to details. Strong problem-solving, judgment, and decision-making abilities. Willingness and ability to work extra hours as projects and workload require. Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, see and hear. The employee is occasionally required to stoop, kneel, crouch, crawl and reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds. Minimal travel and/or driving is required. Noise levels are typically low to moderate. The information contained in this position description is intended to describe the general content and requirements for the successful performance of the position. It is not an exhaustive list of duties, responsibilities or requirements. Additional duties and requirements may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. About Case Systems and BOSTONtec At Case Systems and BOSTONtec, we pride ourselves on being one of the top employers in the Midland area, a reputation we've built through our commitment to our core values of Integrity, Teamwork, Positive Attitude, Achievement, and Growth. We strive to create a warm and welcoming environment for employees, customers, vendors, and other business partners, and we are committed to helping make the communities we live and work in better. We understand our employees are our most valuable resource, playing a crucial role in meeting and exceeding our customers' expectations and driving the success of the company. Here's what we offer to ensure our team members feel valued and supported: Comprehensive Compensation and Benefits Wages – at or above regional market rates Health and Wellbeing – Medical, dental, vision, life, and disability insurance, as well as flexible spending account and health savings account options Financial Security – 401(k) retirement savings plan with company match and profit-sharing Work / Life Balance – generous paid time off and paid holidays and schedule flexibility Support and Development – Employee Assistance Program, personal and professional development programs, and recognition programs Community Engagement Through our Community Giving Committee, we actively address needs in the Great Lakes Bay Region by providing funding and volunteering. We are active members of several local, state, and national associations, and we encourage employee participation on boards and committees. We partner with local schools and colleges to provide work-based learning opportunities. Ready to Apply? Are you ready to make a significant impact in a dynamic team? Apply now to become the Case Systems and BOSTONtec team. Join us and be a part of a company that cares deeply about its employees, customers, and community.

Responsibilities

The Order Specialist manages project deliverables and ensures orders are processed accurately and on time. They work closely with the Account Manager and other departments to resolve issues and maintain effective communication.