Order Taker at Accor

AlUla, Medina Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Verbal Communication, POS Systems, Attention To Detail, Organizational Skills, Time Management, Multitasking, Problem-Solving, Data Entry, Order Processing, Customer Service, Upselling, Teamwork, Listening Skills, Empathy, Menu Knowledge

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a detail-oriented and customer-focused Order Taker to join our dynamic team in AlUla, Saudi Arabia. In this role, you'll be the voice of our organization, delivering exceptional service by accurately capturing and processing customer orders while maintaining the highest standards of professionalism and efficiency. Your enthusiasm, organizational skills, and commitment to accuracy will ensure every customer interaction is memorable and every order is executed flawlessly. Answer incoming orders promptly using proper telephone etiquette and professional communication standards Accurately record customer orders in the POS system, ensuring all details are captured correctly, including preferences, special requests, and any dietary restrictions or allergies Provide comprehensive knowledge of menu items, ingredients, preparation methods, pricing, and current promotions to customers Actively listen to customer needs and offer thoughtful recommendations to enhance their experience Upsell menu items and promote daily specials in a consultative and non-intrusive manner Coordinate seamlessly with kitchen and service teams to ensure timely preparation and delivery of orders Confirm order details, pricing, and estimated delivery or pickup times with customers Handle customer inquiries, special requests, and concerns with empathy and professionalism Verify billing accuracy and ensure proper posting of charges to customer accounts Maintain a clean, organized, and efficient order-taking workspace Participate actively in shift briefings, training sessions, and team meetings Ensure strict compliance with hygiene, safety, and organizational policies Analyze order patterns and provide feedback to support continuous improvement initiatives Qualifications High school diploma or hospitality training preferred Previous experience in food and beverage service, restaurant operations, call center environments, or similar customer-facing roles is an advantage Excellent telephone etiquette and strong verbal communication skills Proficiency in POS systems and basic computer skills; ability to learn new software quickly Exceptional attention to detail with strong organizational and time management abilities Proven ability to multitask effectively and remain calm under pressure Strong knowledge of food and beverage service standards and best practices Active listening skills and genuine empathy for customer needs Problem-solving mindset with the ability to handle difficult situations diplomatically Accuracy in data entry and order processing Fluency in English; additional languages are highly valued Flexibility to work various shifts, including evenings, weekends, and public holidays as needed Collaborative team player with a supportive and inclusive approach Customer service orientation with a commitment to delivering exceptional experiences Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Order Taker will be responsible for accurately capturing and processing customer orders via phone, ensuring all details, preferences, and special requests are correctly recorded in the POS system. This role also involves providing comprehensive menu knowledge, offering recommendations, and coordinating seamlessly with kitchen and service teams for timely order execution.