WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WHAT YOU BRING

In this paid role we’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Language Requirements:
• Fluent written and spoken German (mandatory)
• Fluent written and spoken English (mandatory)
• Strong problem solving skills, Multitask & detail oriented profile
• Excellent customer service attitude
• Ability to keep up with a fast changing environment
• A strong will to deliver excellent quality
• Great Team Spirit
• Continuous improvement of technical skills and efficiency
• Agile mindset

WHAT YOU’LL DO

The O2C Training teams support the local SAP Training and Adoption departments with the delivery of trainings and certifications on SAP solutions to our customers. SAP Training and Adoption offers a variety of products with different delivery methods.

The O2C Training teams are responsible for the entire booking process up to invoice delivery. Our team covers the Middle Eastern Europe (MEE) region.

• First level query management via ticketing system
• Processing course and certification registrations for SAP Training and Adoption products (back-end & front-end)
• Supporting customers with Troubleshooting
• Invoicing, issuing cancellations and credit notes (incl. Dispute Case Management)
• Close cooperation and communication with external and internal customers
• General administrative tasks
• Continuous process improvement

In this paid role we’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Language Requirements:
• Fluent written and spoken German (mandatory)
• Fluent written and spoken English (mandatory)
• Strong problem solving skills, Multitask & detail oriented profile
• Excellent customer service attitude
• Ability to keep up with a fast changing environment
• A strong will to deliver excellent quality
• Great Team Spirit
• Continuous improvement of technical skills and efficiency
• Agile mindse