TO ACHIEVE OUR AMBITION, WE ARE LOOKING FOR COLLEAGUES WHO ARE READY TO BE THE CHANGE. COME, JOIN US ON THIS JOURNEY!

British American Tobacco Costa Rica has an exciting opportunity for a Order to Cash Junior Analyst in Heredia
DBS-OTC Team is looking for a resource focus to provide technical resolution for the daily activities. Ensure delivery of timely and accurate information. Highly motivated and detail oriented to maintain customer satisfaction, problem solver and lead the members of team with your decisions.

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

• Handle multiple customer accounts for reconciliation collection efforts.
• Direct management with the end market for adjustments and request.
• Monitoring and compensation of product returns nationwide.
• National follow-up of the billing process.
• Creating and maintaining proactive working relationships with the EM and other finance teams.
• Proactive Customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.
• Ensure compliance with policies and procedures.