SUMMARY

We are looking for a reliable and detail-oriented Administrator to join our dedicated team at BLC. As an administrator, you will play a crucial role in ensuring our business runs efficiently and with the highest quality standards. Your role will be split into two halves, part based in our on-site office, where you will work collaboratively on the administration for our trade and public orders. You will also be based in our packing warehouse, fulfilling public and co-packing orders. The ideal candidate will have great attention to detail, excellent customer service skills, a positive attitude, and a commitment to maintaining an organised work environment.
You may also be required to help pick and pack trade orders during peak seasons as a collective team.

EDUCATION:

• GCSE level or above.

DESIRABLE EXPERIENCE:

• Administrative experience.
• Customer service experience.
• Interest or experience in the food industry, particularly confectionery products, is a plus.

ESSENTIAL SKILLS:

• Proficient use of Google Sheets & Docs or Microsoft Excel & Word.
• Strong telephone manner.
• High attention to detail.
• The ability to work efficiently and meet targets.
• Excellent organisational skills.
• Excellent communication skills, whilst being friendly and approachable.
• Excellent customer service skills, both written and verbal.
• Basic understanding of safety procedures and hygiene standards.
• The ability to work well in a team environment.

PHYSICAL REQUIREMENTS:

• The ability to stand for extended periods and lift boxes or packaging materials (occasionally up to 15kg, but normally much less).
• Comfortable working in a fast-paced environment.

GENERAL RESPONSIBILITIES

• Answering telephones.
• Monitoring multiple inboxes and actioning emails.
• Dealing with queries or passing on messages when needed.
• Working quickly and efficiently to meet targets while maintaining high quality.
• Monitoring inventory levels of materials and inform the supervisor when stock is low.
• Collaborating with other team members and departments to ensure smooth operations.
• Participating in training sessions as required to improve skills and knowledge of procedures.
• Identifying processes which can be improved and discussing constructively with the team.