Orders Fulfilment Manager at ZOLL Medical Corporation

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Sales Coordination, Customer Service, Logistics, Finance, Medical Device Transactions, Compliance, Performance Reporting, Process Improvement, Inventory Management, KPI Tracking, Backlog Management, Negotiation, Returns Management, Operational Policies, Team Coordination, Customer Satisfaction

Industry

Medical Equipment Manufacturing

Description

Acute Care Technology The primary responsibility of this role is to monitor regional order backlogs, actively engage with Sales and Customer Service team to secure backlog acceptance, and drive achievement of regional revenue targets. This role requires deep expertise in medical device transactions and strong coordination across Sales, Customer Service, Logistics, and Finance teams to ensure smooth, compliance, and timely order fulfilment. Monitor and manage regional order backlogs daily, ensuring timely release of orders and alignment with revenue targets. Actively engage with Sales, Customers Service, and Logistics team to facilitate backlog acceptance, negotiating where necessary to optimize order flow and revenue realization. Maintain comprehensive knowledge of medical device system transactions, ensuring compliance with local regulations, company policies, and standard operating procedures. Coordinate effectively with Sales, Local Customer Service, Logistics, Inventory, and Procurement teams to ensure seamless order processing and fulfilment. Track and report on key performance indicators (KPIs) including order accuracy, cycle time, backlog clearance, and customer satisfaction. Oversee the Cash-to-Order process regionally, enforcing compliance with financial and operational policies. Manage returns and exchanges, ensuring alignment with company policies and service standards. Serve as backup for Customer Service in order entry and related fulfilment tasks as required. Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction. Prepare and present operational and performance reports to regional management, highlighting backlog status and revenue impact. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Responsibilities

The Orders Fulfilment Manager is responsible for monitoring regional order backlogs and engaging with various teams to ensure timely order fulfilment and revenue target achievement. This includes tracking KPIs, managing returns, and identifying process improvements.