GENERAL INFORMATION

Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Food & Beverage - Services
Job Type
Full-time Permanent

QUALIFICATIONS:

• Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment,

preferably for a luxury or ultra-luxury hotel.

• Education: A degree in Hospitality Management or a related field is preferred.

GENERAL SKILLS. .

• Strong organizational skills with attention to detail.
• Proficient in using reservation management software systems.
• Microsoft office literate
• Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:
• Required to speak, read, and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort, endure various physical movements
• throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

ABOUT US

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views

Reservation Management:

• Handle incoming reservation requests via phone, email, or online platforms.
• Provide detailed information about dining options, menus, special events, and promotions.
• Accurately input reservation details into the restaurant management system. (7 rooms)

Guest Assistance:

• Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
• Make recommendations based on guest preferences to enhance their dining experience.
• Manage modifications or cancellations of existing reservations efficiently.

Upselling and Promotion:

• Promote special dining packages, wine pairings, or exclusive events during the reservation process.
• Identify opportunities for upselling additional services such as private dining or events bookings.
• Confirmation and Follow-up:
• Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
• Follow up with guest’s post-visit to gather feedback on their dining experience.

Communication:

• Collaborate closely with culinary associates, waitstaff, and management to ensure seamless service delivery.
• Communicate any special requests or changes in reservations to relevant departments promptly.

Problem Resolution:

• Address any guest concerns related to reservations or dining experiences proactively.
• Work with management to resolve issues quickly while maintaining high levels of guest satisfaction.

Reporting and Record Keeping:

• Maintain accurate records of reservation activities including guest profiles, booking statistics and all related database such as guest consumption, preferences number of visits,
• Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.