JOB SUMMARY

Hub Operations provide information efficiently and effectively to those in the wider donation and transplant community to make transplants happen, ensure patient safety and to help fulfil our statutory obligations. This includes facilitating up to 1,600 per year, conduct over 39,000 offers and ensuring that 4500 potential transplant recipients receive an offer of a live saving or improving transplant.
ODT Hub Operations is a friendly and welcoming department that lives and breathes NHSBT’s values Caring, Expert, Quality. We are working to empower everyone in the department to make their own decisions, prioritise their own work and implement tools to help them self-manage. If you want work in an environment where you aren’t micro managed, you are self-motivated and would thrive in a facilitative atmosphere this would be a great post for you.

QUALIFICATIONS AND TRAINING

• Experience equivalent to NVQ level 4 (see Experience and Knowledge Section) OR NVQ Level 4 (or equivalent) qualification

EXPERIENCE AND KNOWLEDGE

• Experience of working in a busy office environment, handling conflicting deadlines and priorities
• Experience of working in an administrative role
• Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint)
• Experience of using IT systems to produce reports and correspondence which are timely, professional and accurate

ABOUT US

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

WHAT WE OFFER YOU:

• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
• An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
  Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
  This vacancy will close at 23:59 on 12th September 2025. NHSBT reserves the right to close this job vacancy early if a high volume of applications is received.
  Interviews are anticipated to be held w/c 22nd September 2025 subject to confirmation.
  For informal enquiries please contact Bethan Pezzack, Operational Lead Hub Operations on bethan.pezzack@nhsbt.nhs.u

In this role you will co-ordinate the matching and allocation of human organs for transplantation, 24 hours a day, 365 days per year to the UK, Republic of Ireland and European Organ Exchange Organisations. Your responsibilities will include:

• Communicating with consultants, medical, scientific, nursing and administrative staff both nationally and internationally
• Recording information relating to organ offering via the National Transplant Database and arrange transportation of organs for transplant.
• Liaising with transplant centres in relation to registration of urgent patients awaiting transplantation, capturing and recording transplant outcome information and removing patients from the waiting list following transplantation.
• Liaising with research studies around placings organs for research where they have been deemed unsuitable for transplantation.
• Coordinating logistical support with our transport provider to move organs and the National Organ Retrieval Teams.
• Acting as the onsite emergency contact during out of office hours for the Organ Donation and Transplantation site

You will be required to take part in a rota to support 24/7 working. Shifts include day, night, weekend and bank holiday. You will receive notice in advance of the shifts and on-call to be covered