Requirements

How We OperateThis role is built around how we actually work. If these don't sound like you, this isn't the right seat:Own the number, not the narrative you're accountable for the outcome, not for explaining why it slipped.Bias for action diagnose fast, act faster. We don't reward analysis without output.Build the system once if you're solving the same problem twice, you haven't actually solved it.Dive deep go to the root cause and the real data. Don't manage from summaries.Make the hard call exits, resets, restructures. You decide; you don't escalate what's yours to own.Insist on the highest standard inconsistency is a system failure, not an individual one. Fix the system.

What You'll OwnP&L Ownership — full ownership of the function: targets, retention, expansion, cost-to-serve. You own the number.Operating System — build the accountability infrastructure from scratch: account segmentation by risk, escalation paths, quality guardrails, scorecards, and operating cadence. Real systems with named outputs, not templates.Direct Management — direct management of account management leads and senior operators. Radical clarity on expectations, consequences, and growth. You make the hard calls without deferring upward.Cross-Functional Partnership — partner with sales and delivery leadership on handoffs, capacity planning, and pipeline-to-onboarding flow. Fix root cause upstream, not just symptoms.Hiring & People Ops — partner with People & Talent to build management depth. Define the profiles, set the standard, hold the bar.Founder Leverage — free the founders from day-to-day operational firefighting so they can focus on vision, growth, and external relationships.

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