This role involves leading process improvement initiatives within the Department, analyzing current organizational processes to identify enhancement opportunities, and developing institutional responses to data and information requests. Key responsibilities include supporting integrated self-assessment programs, conducting user experience research on Department-managed software, and performing both qualitative and quantitative research. The role requires collaborating with diverse stakeholders to integrate research findings into organizational routines, effectively communicating complex data through visualization, ensuring compliance with government regulations, and meeting project timelines and deliverables.

POSITION SUMMARY:

We are seeking a highly skilled Research and Organizational Development Specialist to provide research services supporting process improvement, performance measurement, and technology integration. The ideal candidate will work with cross-functional teams to conceptualize, design, and implement qualitative and quantitative research projects, ultimately enabling better organizational decision-making.

REQUIRED QUALIFICATIONS:

• Master’s degree in organizational communication, organizational design, program evaluation, human-computer interaction, information systems, or a related field. Alternatively, a bachelor’s degree with equivalent experience.
• At least 5 years of experience in organizational development or business analysis.
• Strong analytical and research skills, with the ability to handle complex information and data.
• Proven experience with process improvement and change management.
• Expertise in qualitative and quantitative research methodologies.
• Exceptional communication and presentation skills, capable of conveying technical concepts to non-technical, multicultural audiences.
• Ability to work independently while managing multiple projects simultaneously.
  Job Types: Full-time, Contract
  Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In perso

• Design and implement performance improvement studies and projects, particularly related to technology use and integration.
• Lead process improvement initiatives using methodologies such as Total Quality Management, Six Sigma, and Kaizen.
• Conduct process mapping, SIPOC, stakeholder analysis, root cause analysis, and cost-benefit analysis to assess and recommend improvements.
• Collaborate with diverse stakeholders to integrate research findings into organizational workflows and routines.
• Conduct UX/UI studies to support internal software development, applying methodologies like top task analysis and think-aloud research.
• Assist software and web development teams in understanding user needs for internal applications and websites.
• Design and execute qualitative and quantitative research projects, including surveys, interviews, focus groups, and observational studies.
• Analyze qualitative and quantitative data and communicate findings through data visualization, reports, and presentations tailored to various audiences.
• Develop dashboards using tools such as Tableau and AirTable to enhance decision-making.
• Manage multiple projects independently, ensuring timelines and deliverables are met.
• Ensure compliance with government regulations and policies.