Orthodontic Patient Coordinator at LC SERVICES 1 LLC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management, Patient Scheduling, Insurance Verification, Customer Service, CRM Software, HIPAA Compliance, Referral Management, Verbal Communication, Written Communication, Multitasking, Orthodontic Terminology, Patient Onboarding

Industry

Medical Practices

Description

Description Orthodontic Patient Coordinator Location: Carolina Braces Raleigh, NC Schedule: 4 full days + 1 half day per week, 7:30 - 5:00 pm Dental or orthodontic office experience required Job Summary Carolina Braces is seeking a motivated, compassionate, and self-starting individual to join our team as an Orthodontic Patient Coordinator. This role is ideal for someone who enjoys building rapport over the phone, thrives in a fast-paced environment, and takes pride in helping patients begin their orthodontic journey with confidence and ease. The Orthodontic Patient Coordinator serves as the first point of contact for prospective patients and is responsible for managing incoming leads, scheduling consultations, verifying insurance information, and delivering an exceptional new patient experience. Key Responsibilities: New Patient Communication & Lead Management Answer high-volume inbound calls with professionalism and warmth, using approved scripts Make outbound calls to follow up with leads, confirm appointments, and engage with referrals Respond to web inquiries, social media messages, and referral communications Build rapport with prospective patients and provide a friendly, informative first impression Track and manage new patient leads using PracticeBeacon or a similar CRM Scheduling & Patient Onboarding Schedule new patient consultations accurately and efficiently Meet or exceed scheduling and lead conversion goals Send digital new patient packets and ensure paperwork is completed prior to appointments Assist patients with forms and explain what to expect at their first visit Insurance & Administrative Coordination Collect and enter accurate patient and insurance information Assist with basic insurance verification and communicate coverage expectations Maintain HIPAA-compliant and up-to-date records in patient systems Referral Management & Clearance Coordination Prepare and send dental clearance letters when necessary Follow up with referring dental offices for required documentation Maintain smooth communication with external providers and track referral activity Team Collaboration & Cross-Training Work closely with the front desk, treatment coordinators, and clinical team Participate in team meetings, training sessions, and quality improvement initiatives Cross-train and provide coverage in other call center support roles as needed Qualifications & Skills High school diploma or equivalent required 1+ years of experience in a dental, or orthodontic office required Call center or phone-based customer service experience strongly preferred Strong verbal and written communication skills Proficiency in PracticeBeacon or similar CRM software (training available) Highly organized, detail-oriented, and able to multitask in a fast-paced environment Positive, professional, and patient-centered approach Knowledge of orthodontic/dental terminology and insurance basics is a plus Benefits Competitive pay Medical, Dental, and Vision insurance 401(k) PTO and paid holidays Supportive team culture and room for growth

Responsibilities

The Orthodontic Patient Coordinator manages incoming leads, schedules consultations, and serves as the primary point of contact for new patients. They are also responsible for insurance verification and coordinating dental clearances with external providers.