Orthodontic Treatment Coordinator at Affiliated Pediatric Dentistry & Ortho at Specialty Dental Brands

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

27.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Attention To Detail, Financial Discussion, Insurance Coverage, Office Software Proficiency, Scheduling Systems, Empathy, Patience, Relationship Building, Dental Education, Treatment Coordination, Clinical Support, Administrative Tasks

Industry

Hospitals and Health Care

Description

Description Who are we? Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for over 40 years. As a concierge pediatric dental practice, we are dedicated to creating a welcoming environment focused on education for the youngest of patients through their early adult years. Our team is committed to creating healthy smiles and providing top-notch service. Website: Smiles by APDO! What does this Role Entail? The mission of the Orthodontic Treatment Coordinator (TC) is to create a positive and memorable first experience that sets the foundation for a lifetime of healthy smiles and a lasting connection with our practice. We accomplish this by developing a trusting relationship with both parents and patients through connection and dental education in a warm and welcoming atmosphere. Professionalism, excellent customer service skills, and effective communication are key elements in ensuring new patients and their families feel comfortable and valued from their very first visit. Key Responsibilities: Building Relationships: Establish connections with new patients during their first dental appointment. Providing Dental Education: Educate parents and patients on dental health, treatment plans, and preventive care. Scheduling and Coordination: Manage and coordinate patient care appointments. Treatment Planning: Collaborate with dentists to develop treatment recommendations. Explain the risks, benefits, and alternatives to dental treatment recommendations. Address clinical, financial, and insurance questions or concerns. Clinical Support: Assist with dental cleanings, procedures, take x-rays, and support the clinical team as needed. Administrative Tasks: Following up on patients with unscheduled treatment plans, sending thank you cards to referring families and doctors, tracking and monitoring new patient information, etc. What’s it like to work at “APDO” - Work-Life-Culture: We firmly believe work should be a place you enjoy coming into each morning and we strive to create community within our practice! From team lunches to themed dress up days, and even staring in an Instagram reel, there are many opportunities for engagement. Some of our current available activities include book club, vision board planning, craft nights, pickle-ball, happy hour, etc. Additional Benefits of the work-life-culture we provide: A supportive and collaborative team environment Doctors and Leadership that value and care for their team Opportunities for professional development and growth A beautiful and modern working environment Requirements 2+ years of experience in the dental field Exceptional customer service and communication skills. Strong organizational skills and attention to detail. Must be comfortable discussing financial options and insurance coverage Proficiency in using or learning office software and scheduling systems. Empathy, patience, and a genuine desire to help others. Compensation Package: In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more: Affordable Health, dental, vision insurance options FSA/HSA Short/Long Term disability options 401(k) with up to 4% matching Paid time off and paid holidays Uniforms provided Free Pediatric Dental Care for immediate family members after 90 days Free Orthodontic Treatment for employees and immediate family members after 1 year Practice wide monthly bonus structure Together as a practice, we created what we are looking for in our ideal candidate with "The 5 Pillars of a Team Player." If you exemplify the following pillars, we would love for you to join our team! Positive Energy Team Oriented Committed Great Communicator Coachable

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Responsibilities

The primary mission is to create a positive first experience for new patients by building trust through connection and dental education, while coordinating patient care and explaining treatment plans. Key duties involve educating families, managing scheduling, collaborating on treatment recommendations, addressing financial/insurance questions, and providing clinical and administrative support.