WHO WE ARE LOOKING FOR:

• Proficiency in German: Strong communication skills for handling business correspondence and customer interactions.
• Accounts Receivable Expertise: In-depth knowledge of AR processes, including managing escalations, performing reconciliations, and handling overdue accounts.
• Analytical Skills: Ability to create visibility models, analyse trends, and identify root causes to improve processes and provide accurate MIS reporting.
• Problem-Solving Abilities: Experience in complex problem-solving, implementing solutions for chronic issues, and collaborating with global colleagues.
• Customer Service Orientation: Strong focus on delivering excellent customer outcomes, managing interactions effectively, and ensuring customer satisfaction.

As OTC/Accounts Receivable Analyst with German Language Skills, you will be the focal point for customer AR issues for all entities, handling incoming and outgoing phone calls and managing customer interactions. Your role will involve creating visibility models to analyse trends and root causes, improving daily processes, and providing MIS reporting. You will manage customer and internal escalations, perform regular reviews of KPIs and SLAs, and ensure periodic reconciliation of customer accounts.
You will dive deep into chronic overdue accounts, implement solutions, and handle business correspondence in German, including translations into English. Conducting customer visits when necessary and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders will be crucial. Effective collaboration with different functions in upstream teams and taking ownership of both happy and unhappy flows will be essential.
Your role will also involve delivering working capital improvement and customer outcomes in sync with monthly and annual targets, driving effective collaboration and engagement with third-party financial service providers, and handling different products and brand portfolios. You will help develop standardized processes, assist in identifying automation opportunities, and produce financial customer reports for stakeholders as needed.