OTC Billing Analyst at Lexmark

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Analytical Skills, Problem-Solving, Technical Documentation, Programming, Customer Data Mapping, Lean Six Sigma, Communication, Collaboration, Back-Office Systems, Electronic Invoice Presentment, Automation, Process Improvement, Vendor Management, SLA Compliance, Reporting

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : The Billing Business Analyst is responsible for the delivery of integrated electronic invoice presentment solutions to external customers. This includes the use of Microsoft and Unix based tools to develop and deliver internal and external solutions that support custom and electronic invoice presentment solutions. This position is responsible for developing the implementation schedule/plan and driving effective project management to ensure timely delivery. DISPLAYS – The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed (Functional/Technical Competencies) Advanced technical knowledge in the different business platforms and integrations. Proficiency in programming languages. (Java, UNIX Shell, Oracle SQL/PLSQL, .NET, VB, PERL) Strong understanding of back-office systems (orders, billing, collections) Excellent project management and leadership skills Ability to translate business requirements into technical specifications Strong analytical and problem-solving skills Familiarity with Lean Six Sigma (Green Belt or higher preferred) Effective communication and collaboration skills DOES – The tasks/ responsibilities that the job performs to address requirements in Key Result Areas Lead development and delivery of electronic invoice presentment solutions Manage customer data mapping using EDI and eCommerce standards Build pre- and post-invoice presentment support tools to ensure accuracy and collectability Oversee vendor management and ensure SLA compliance Create and maintain functional and technical documentation Develop implementation plans and manage project timelines Drive process improvement initiatives and strategic projects Provide accurate reporting and root cause analysis for operational issues DELIVERS – The specific outputs/ tangible results produced by the role Timely and accurate implementation of invoice presentment solutions High-quality technical documentation and user guides Improved invoice accuracy and reduced billing errors Compliance with customer CTQs and SLA commitments Operational efficiency through automation and process optimization Enhanced customer experience and satisfaction DRIVES – The organizational strategies & objectives addressed by the role Supports digital transformation and automation in billing processes Promotes operational excellence and efficiency Aligns technical solutions with Xerox strategic priorities Enhances customer satisfaction and retention through accurate billing solutions Relevant Credentials Bachelor’s degree in Computer Science, IT, Mathematics or related field (preferred) Advanced knowledge of SDLC and project management methodologies 2+ years billing experience in corporate or financial setting (desired) Role Considerations Willing to support North America/ US Time and Holidays Flexibility of working schedules as the role will require on a per need basis Ability to work under tight timelines and manage multiple priorities How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The Billing Business Analyst is responsible for delivering integrated electronic invoice presentment solutions to external customers and managing project timelines. This includes developing implementation plans, overseeing vendor management, and driving process improvement initiatives.