OTC Billing Specialist at Lexmark

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Billing Systems, Critical Thinking, Problem-Solving, Customer Advocacy, Relationship Management, Organizational Skills, Attention to Detail

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : The Billing Specialist is responsible for ensuring the accuracy and timeliness of customer billing processes. The role involves correcting invoices, establishing billing media and frequencies, and supporting operational excellence through data analysis and process improvement. The ideal candidate will have strong analytical skills, a deep understanding of billing systems, and the ability to translate business requirements into functional solutions. DISPLAYS – The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed (Functional/Technical Competencies) Fluent in English (written & verbal) Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) Strong critical thinking, problem-solving, and analytical skills Customer advocacy and relationship management Understanding of systems flows and integration Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment DOES – The tasks/ responsibilities that the job performs to address requirements in Key Result Areas Generate customer invoices accurately and on time Perform meter reconciliations for pooling customers Review exceptions and resolve issues per billing policy. Resolve cancel-related inquiries from internal customers. Acknowledge and respond to inquiries, communicate findings. Perform documentation, closure, and communication. Process system corrections and transactions promptly. Partner with internal teams and customers for accurate billing. Provide professional customer support and resolve inquiries. Work with cross-functional teams to resolve issues and support requests. DELIVERS – The specific outputs/ tangible results produced by the role Timely and accurate invoice generation within SLA. Accurate documentation and system updates. Compliance with Xerox billing policies and procedures. Positive customer experience and satisfaction metrics. Effective resolution of billing inquiries within SLA. Delivery of accurate operational and billing reports. Identify and implement solutions to enhance billing efficiency and reduce revenue leakage. DRIVES – The organizational strategies & objectives addressed by the role Supports operational efficiency and billing accuracy Contributes to customer satisfaction and retention Aligns with Xerox compliance and quality standards Relevant Credentials Bachelor’s Degree (preferred) 2+ years billing experience in corporate or financial setting (desired) Role Considerations Willing to support North America/ US Time and Holidays Flexibility of working schedules as the role will require on a per need basis How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The Billing Specialist is responsible for ensuring the accuracy and timeliness of customer billing processes. This includes generating invoices, performing meter reconciliations, and resolving billing inquiries.