OTC Collections with French at Adecco Group

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

OTC Collections, French, English, Excel, Customer Service, Dunning Cycle, Data Validation, AR Aging Reports, Month-end Closing, Process Optimization, Third Party Collections Agencies

Industry

Human Resources Services

Description

The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion! Due to the business expansion of our newly established Operational center, here in Sofia, we are currently looking for highly motivated and talented professionals to join their OTC team in the position of OTC Collections Specialist with French. Core Responsibilities: Supervise assigned customer accounts to identify overdue debts and minimize the risk of possible company losses (write offs); Follow-up with customers on overdue balances based on priorities set by leadership team; Actively communicate with customers to negotiate repayment of overdue items; Perform and monitor dunning cycle (reminders, dunning letters) for late payments; Collaborate with the commercial and Middle Office teams to ensure outstanding balances are escalated and actioned prior month-end close; Create and update AR aging reports and support O2C team in month-end closing activities; Performing data validations to ensure completeness and accuracy of system interfaces; Liaise with account receivables, account payables, record-to-report and local teams; Build strong relationship with local team and broader Adecco organization to support the business; Participate in related projects for automation and efficiencies; Take initiative in optimizing, improving and standardizing overall collection processes; Liaise with third party collections agencies and support the collaboration with them. Requirements: 1+ years of experience in customer service role will be an advantage; Proficiency in Excel will be an advantage; Excellent French and English language skills; Bachelor Degree in Finance & Accounting, Economics and Management is preferred. The company offers: 23 days paid vacation; Multisport Card; Additional health Insurance; 150 BGN Food Vouchers; Year End Bonus; Excellent development opportunities; Access to various Learning & Training platforms; Fruits in the office weekly. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. If you have found yourself in the description above and you want to become part of our international team don't hesitate to apply today.

Responsibilities

The specialist will supervise assigned customer accounts to identify overdue debts and actively communicate with customers to negotiate repayment of overdue items. Key tasks include monitoring the dunning cycle, collaborating with internal teams for escalations, creating AR aging reports, and liaising with third-party collection agencies.