OTC Continuous Improvement Analyst at British American Tobacco
Heredia, Provincia de Heredia, Costa Rica -
Full Time


Start Date

Immediate

Expiry Date

13 Jun, 25

Salary

0.0

Posted On

13 Mar, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Financial Services

Description

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential

Responsibilities
  • Collaborate with stakeholders to gather business requirements and implement data-driven solutions that optimize financial workflows.
  • Design and maintain dashboards, reports, and visualizations to support business decisions and track process efficiencies.
  • Analyze financial data trends and identify opportunities for process improvements and automation in OTC operations.
  • Document business requirements, functional specifications, and user stories to support continuous improvement projects.
  • Support project planning, execution, and monitoring to drive operational excellence in Order to Cash processes.
  • Monitor and manage customer accounts to track and collect outstanding debts, ensuring accurate and timely execution of credit management processes.
  • Maintain proactive customer relationships to improve satisfaction, communication, and query resolution.
  • Report accounts receivable status, ensuring compliance with Global OTC policies while addressing specific local market requirements.
  • Achieve cash posting goals, closely monitor unapplied cash, and keep it within monthly targets and ensure procedural compliance with regulatory requirements, including the Sarbanes-Oxley Act (SOX)
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