OTC Operations Manager at Lexmark

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Excellence, Digital Solutions, Performance Management, Stakeholder Engagement, Talent Development, Data-Driven Decision-Making, Process Improvement, Agile Methodologies, Collaboration, Innovation, Change Management, Financial Stewardship, Customer Satisfaction, Continuous Improvement, Emotional Intelligence

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : Job Purpose / Mission / Summary The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency. Key Responsibilities Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement. Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards. Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning. Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies. Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts. Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams. Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities. Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing. Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience. Other Duties: Perform additional responsibilities as required to support business continuity and growth. Core Competencies & Skills Continuous Learning & Growth Mindset Systems Thinking & Strategic Agility Customer Centricity & Experience Design People Leadership & Emotional Intelligence Innovation & Change Leadership Data Literacy & Analytical Thinking Collaboration & Cross-functional Teaming Project & Program Management Digital Transformation & Automation Awareness Risk Management & Decision-Making Education & Experience Bachelor’s degree in any Business related course, Operations Management, or related field Minimum 2 years of leadership experience in a shared services or IT-enabled environment Certifications in Lean Six Sigma, Agile, or Project Management are a plus Working Conditions Flexible work hours aligned with supported geography Hybrid work model (onsite/remote as applicable) Career Progression Pathway to Second Line Operations Manager How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The Operations Manager is responsible for leading and optimizing daily operations of assigned business units, ensuring operational excellence and driving continuous improvement. This role involves leveraging data-driven decision-making and digital tools to enhance productivity and customer satisfaction.