OTC Process Analyst at Lexmark

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Fulfillment, Logistics, Supply Chain, Data Entry, Customer Claims, Communication, Invoice Management, Analytical Skills, Problem Solving, ERP Systems, Sales Support, Customer Service, Account Reconciliation, Reporting

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements and international regulations for each customer/country supported. Maintain efficient, timely and effective communication to both external and internal customers. Ensure accurate entry of all required data for all orders into the ERP system. Resolve all administrative issues that may arise during the order fulfillment process, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete or End of Life parts. Manage letter of credit (LC) requirements to ensure completeness and accuracy. Analyze and resolve delivery block issues in the order so that orders are dropped to Distribution on time to ensure customer requested delivery date is met. Resolves, collects, and manages current, past due and outstanding invoices for assigned accounts of a given geography. Assignments include the preparation of monthly collections reports and collection activities via email correspondence or calls to customers.. Interfaces with sales, sales support, marketing, customer service, service, order management, returns and distribution teams in reconciling accounts. How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The OTC Process Analyst provides operational, analytical, and administrative support for order entry and fulfillment processes. They resolve administrative issues, manage invoices, and ensure timely communication with customers.